Check back often for answers to questions you may have about our products! Don't see your question here? Contact us and ask.

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How much ride time should my battery operated toy get?

Depending on the weight of the child/children and the terrain of the ground, anywhere from 1-3 hours is normal. We recommend keeping a spare battery on hand for extra ride time.


How much weight can my basket on my stroller hold?

The basket is meant to hold light weight items such as blankets, a medium sized diaper bag and other light items.


How long do I charge my battery?

When you first get your battery you must give it an initial charge of 18-24 hours. After the toy has been ridden for the day or if it's getting slow and sluggish, you will always want to charge it for 18-24 hours. If the toy has not been in use, charge the battery 18-24 hours once a month, to keep it in good standing.


My stroller squeaks when I am pushing it, what can I do to stop it?

You can use any kind of silicone spray. (Do NOT use WD-40). Spray the silicone spray along the axles that hold your wheel assemblies on. We recommended you do this every 30 days to keep your stroller in top shape.


How much weight can my stroller or highchair hold?

All of our single strollers and highchairs hold 45lbs or 20.4 kilos. If you have a twin or a triple stroller it will hold 45lbs or 20.4 kilos per seat.


What do I do if I have a problem with my product that I can’t solve myself?

You can call our customer service department at 1-800-661-5050. Customer service hours are Monday - Friday 9am - 4:20pm Eastern standard time.


How do I wash my seat upholstery for my stroller or highchair?

All of our seat upholstery for our strollers and highchairs are HAND WASH only. Clean it with warm water and a mild soap. Do not submerge your high chair upholstery in water.


Do I need to send in my warranty card?

Yes. Your warranty card registers your product for warranty, and if we would happen to have a recall on your product this is how we would notify you.


If I bought my product in another country can I buy spare parts or get service from Canada?

Yes, on selected products.  All countries have different standards they need to meet; however our parts will at times interchange with other countries.  It’s best to contact our customer service (1-800-661-5050) to make this determination.


Do I have a warranty? How long is it for?

Peg Perego guarantees each of its new infant & toddler products to be free from defects in materials and or defects caused by workmanship when purchased from Peg Perego or an authorized Peg Perego dealer. This does not apply to normal wear and tear or to damage caused by neglect, lack of maintenance, abnormal operation or unreasonable use, damage caused by the use of accessories or parts not manufactured by Peg Perego or components altered and/or disassembled. This warranty does not cover products purchased from unauthorized retailers or not owned by the original consumer. Peg Perego does not cover lost or stolen items/parts. Missing items: Peg Perego will cover the cost of parts and shipping for parts that are missing within 30 days from the date of purchase with a copy of a dated proof of purchase. Proof of purchase is required for warranty service. Peg Perego reserves the right to provide repair or replacement components for infant and toddler products at its discretion. Warranty Period: Chassis, Upholstery, Car Seats and Child Bike Seats - 2 YEARS FROM PURCHASE DATE The warranty period starts on the date of purchase with the completion of the warranty registration process.